Telemarketologist ndi wogulitsa m'zaka za m'ma 2100

Tsiku lililonse likadutsa, kugulitsa katundu kumakhala kovuta kwambiri. Poyang'anizana ndi mpikisano wolimba, opanga amakumana ndi funso lomwelo: kodi munthu ayenera kuika pati mankhwala awo? Ndi ntchitoyi, telemarketer yabwino imatha kupirira bwino. Uyu ndi katswiri yemwe amatha kupeza wogula kwa mankhwala aliwonse.

Zatsopano mu malonda

Zaka makumi angapo zapitazo zinali zokwanira kuti atulutse mankhwala atsopano m'masitolo a masitolo, ndipo nthawi yomweyo anayamba kuchititsa chidwi kwambiri. Tsopano zinthu zikuwoneka mosiyana. Kampani yopanga katunduyo iyenera kupereka mankhwala ake m'njira yoti mabungwe ogulitsa ntchito ayambe kukwaniritsa. Koma izi sizikutitsimikizira zotsatira zoyenera. Chinthucho chikhoza kukhala pa tsambalo kwa nthawi yaitali ndikusafuna chidwi. Izi zinakakamiza madipatimenti ogulitsa malonda kuti agwire ntchito.

Chakumapeto kwa zaka zapakati pa ninties, zolemba pansi pa dzina la "telemarketologist" zinapezeka m'mndandanda wa antchito a makampani ambiri. Ndi wogulitsa amene amagwiritsa ntchito foni kuti akwaniritse zolinga zake. Ku America, akatswiri oterewa anali kale pakati pa zaka zapitazo. Ndipo mu dziko lathu mtundu uwu wa malonda unakhala wotheka kokha pamene anthu ambiri a dzikoli adagula mafoni, omwe telemarketers amatha kuyitanira. Izi zinawathandiza kusankha zofunikirako ndipo zinawathandiza kupeza mfundo zofunikira mwamsanga.

Zotsatira za Ndondomeko

Malingana ndi njira zogwirira bizinesi, malonda a telefoni angakhale akubwera ndi omasuka. Pachiyambi choyamba, makasitomala amadzitcha okha ndi mafunso, ndipo mwachiwiri, antchito ophunzitsidwa bwino, kumbali yotsala ya waya, amapereka katundu kwa ogula omwe nambala zawo zimatengedwa kuchokera ku ndondomeko yoyamba kusonkhanitsidwa. Sikovuta kukonzekera mndandanda umenewu. Malingana ndi zoyambirirazo, maziko a ogulitsa akhoza kukhala ozizira kapena otentha. Kusiyana kuli mu kusankha kwa ofuna. Ngati mumagwiritsa ntchito foni yamakono, idzakhala yozizira kwambiri komanso yosabereka. Mndandanda wotenthawu umaphatikizapo ocheza nawo omwe akhala akuwonetsa chidwi pa mtundu wina wa katundu. Zikuoneka kuti telemarketer ndi wogwira ntchito yomweyo ofesi ya malonda. Zoonadi, tsopano akuchita mosiyana. Amatha kulankhulana ndi wothandizirayo, ndipo ngati n'kotheka, muzimukonda ndi kupereka kwake.

Kodi telemarketer iyenera kuchita chiyani?

Kugulitsa foni m'zaka zaposachedwa kwakhala kofunikira kwambiri. Ntchito yovuta imeneyi nthawi zina imayamba ndi makampani apadera.

Awona ogwira ntchito ogwira ntchito awo omwe ali okonzeka kugulitsa chinthu chilichonse. Kodi telemarketer imagwira ntchito yotani? Ntchito ya katswiri wotere ndi yakuti:

1) Konzani ntchito ndi makasitomala tsiku lotsatira, lomwe silinayambe kukambirana pa telefoni, komanso kumapeto kwa mgwirizano m'malo mwa wopanga.

2) Fufuzani zambiri zokhudza wogula, kutsimikizira kuti ndidalirika.

3) Patsani makasitomala makasitomala pazinthu zosiyanasiyana zomwe amaperekedwa kuti adziwe.

4) Yang'anitsani kutsata zomwe mukuyenera kuchita ndikuchita ntchito zotsutsa ngati kuli kofunikira.

5) Sungani malo ogulitsira omwe mukupezeka ndikufufuza makasitomala atsopano. Pachifukwachi, m'pofunikira kuyitana ndi kuziphunzira zofuna za makasitomala amtsogolo.

6) Athatikitseni mukukhazikitsa dongosolo la kuchotsera kwa chidwi cha makasitomala.

Koma ichi ndi gawo chabe la zomwe telemarketer ikuchita. Ntchito za wogwira ntchito aliyense zimaphatikizaponso kulembetsa mafotokozedwe atsatanetsatane kwa oyang'anira pa ntchito ya tsiku, mwezi, chaka, ndi zina zotero.

Makhalidwe oyenera

Ntchito ya telemarketer ndi yovuta ndipo imakhala ndi udindo waukulu. Sikuti mwamuna aliyense ali ndi mphamvu yakulimbana ndi ntchito imeneyi.

Katswiri wabwino kwambiri ayenera kukhala ndi makhalidwe ambiri ofunikira, monga:

1. Kulankhulana. Kuyankhulana ndi kasitomala ayenera kukhala omasuka komanso ochezeka. Interlocutor wodekha komanso wotsekedwa sangathe kufotokozera mfundo zofunika. Koma sayenera kukhala wodzikuza ngakhale.
2. Mphamvu yokakamiza ndi kuyankhula. Aliyense amadziwa kuti chinthu chofunika kwambiri pa zokambirana zili ndi kuthekera kumvetsera. Ndikofunika kulongosola zokambirana motere kuti mbali zonse zizimvana. Ndani angasangalale pomvetsera uthenga wosamvetsetseka kuchokera ku telefoni? Tiyenera kupereka womvera kuti amvetsetse kuti kukambirana naye ndi kofunikira kwambiri kwa kampaniyo, ndipo katundu woperekedwa kwa iye ndi kupeza kwenikweni ndi kufunika kofunika.
3. Initiative. Mu ntchito nthawi zonse timafunikira kuyang'ana njira zatsopano zothetsera ntchito zomwe zasankhidwa.
4. Kusonkhanitsa ndi kusamalitsa pazing'onozing'ono. Simungakhoze kuiwala za makasitomala angapo kwa nthawi yaitali. Apo ayi adzalandidwa ndi antchito ena, omwe amanyengerera.
5. Chidziwitso cha ntchito. Katswiri wa telemarketing ayenera kukhala ndi lingaliro lodziwika la gawo la ntchito kumene katundu wogulitsidwa ndi iye amagwiritsidwa ntchito. Apo ayi, zokambirana sizigwira ntchito.

Ndi maluso onse omwe ali pamwambapa, wogwira ntchitoyo angathe kuyembekezera kukhala katswiri wapamwamba.

Malangizo othandiza

Tsopano palibe amene amadabwa ndi apadera ndi dzina lapadera "telemarketer". Malingaliro a ogwira ntchito pawokha ponena za ntchito imeneyi akuti nthawi ina iwo anali ndi mwayi. Atapanga chisankho choyenera, adapezeka okha mu gulu laubwenzi, pomwe aliyense ali wokonzeka kuthandizira.

Ntchito yotereyi imapereka mwayi wambiri komanso chidziwitso, ndipo luso loyankhulana limakuthandizani kuti muzimasuka momasuka. "Akatswiri amalonda a zamalonda" omwe ali ndi chidziwitso amauza anthu atsopano kuti amvetsetse mfundo zingapo zofunika:

1) Kuyankhula ndi kasitomala, simuyenera kungoyankha mafunso, koma dzifunseni nokha. Izi zidzakuthandizani kuphunzira zambiri za zomwe zimamukondweretsa.

2) Mukamalankhula, nthawi zonse muzitchula munthu dzina lake, ndipo ngati n'kotheka, perekani msonkhano wanu.

3) Yambani kukambirana bwino pokhala chete, opanda phokoso lakumbuyo.

4) Kuchita mwaulemu ndi chitsimikizo cha kukambirana kolimbikitsa, ndipo kuyankhula bwinoko kumakhala kotheka kumaliza.

Malamulo amenewa ayenera kuwonedwa, kuti apititse patsogolo interlocutor ndikusintha zokambiranazo. Inde, pali pakati pa makasitomala ndi iwo omwe ali olakwika pa malonda a mtundu uwu. Koma kuthekera kwa kusayera mu nkhani imeneyi nthawi zonse ndibwino, ndipo wina ayenera kukonzekera pasadakhale.